Kimarie's Knit Knacks

©2019 by Kimarie's Knit Knacks.

COMMON QUERIES

The Info You’re After

MY YARN LOOKS DIFFERENT THAN THE PICTURE. WHY?

Monitors differ in display. Every effort is made to ensure the color posted matches the colorway. Our yarn is dyed in small batches of 3 to 6 skeins. Each skein will have variations, even from the same batch. This is the charm of hand dyed yarn. 

If you need a larger quantity for your project than we have in stock, use the Get In Touch link to request a custom order. 

HOW DO I CLEAN ITEMS MADE WITH HAND DYED YARN?

Our yarn is dyed with professional acid dyes and heat set. A final rinse with in cold water until items are clear of any residual dye completes the process. 

Superwash yarn may be washed normally, however, we recommend washing by hand. Soaking for 5-10 minutes in cold water with a small amount of Eucalan will freshen up your garment then lay out to dry or shape.

The first few washes your garment may release a tiny amount of color. This is normal. Adding a tablespoon of vinegar or a color catcher for brightly colored yarns may help during this time. 

WHAT IS YOUR SHIPPING POLICY?

In stock items will ship within 3 business days (not including holidays). Custom orders will be given an expected ship date when order is confirmed. 

All orders will be shipped via US Postal Service. Please ensure shipping address is correct for your order. 

US orders typically arrive within 7-10 business days. International orders, 2-4 weeks. Any lost package claims must be made by the customer to USPS.com.

WHAT IS YOUR RETURN POLICY?

Items may be returned within 14 days of delivery for a refund. The item must be returned in new, unused condition. Yarn must be returned in the original skeined condition. Refund will be processed once the item has been received. Customer is responsible for return postage. 

Sale, clearance and custom made orders are non-refundable. 

If you are unhappy with your order, please use the Get In Touch link so we can work with you to make things right.